Steve Valdez, a man with two prosthetic arms, tried to cash a check his wife wrote at the Bank of America where she has an account, but when he got to the counter he was faced with a true dilemma. The genius teller told him he couldn't cash the check without providing thumbprint identificaiton. Do you see the dilemma here? No arms = no thumbs. When Valdez explained the impossibiliy of this request and provided her with 2 forms of ID, she got her supervisor who basically thumbed her nose up at him and said his options are to either have his wife come in or open a separate account.
Now as a general rule of thumb, I am somewhat understanding when it comes to an employee following company policy. Hell, I've, at times, even given people a big thumbs up for following the rules. But this instance of 'I'm just doing my job' makes me want to rise up. These people can stck their thumbs up their butts and spin.
That's basically what Valdez told said. He pretty much told them to take a hike (though he didn't do the gesture). He then warned them of their violations under the Americans with Disabilites Act and that they will have a field day with this.
The Bank supervisor conceded his point and challenged him to a winner take all thumb-wrestling match. Ok, I made that part up, but seriously she might as well have considering how obsurd this whole story is. BUT a spokesperson for the Bank of America DID say that the supervisor should have caught on to how illogical she was being and provided Valdez with another option, but sometimes their employees are all thumbs...Ok, that didn't happen either.
What actually happen was a man was put in an unimaginable and embarrassing position due to the inability of a couple of bank tellers to use common sense....but, I don't want to point fingers.